Frequently asked questions
1. Which payment methods do you accept?
We accept most major payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Klarna. At checkout, you can choose the method that suits you best.
2. How long does the delivery take?
Delivery time varies depending on your location and choice of shipping method. Within Sweden it usually takes 2-5 working days. Europe deliveries can take up to 4-7 working days.
3. Can I track my order?
Yes, as soon as your order has been shipped, you will receive a tracking number via email, so you can follow the package's journey.
4. What is the shipping cost?
The shipping cost depends on where you live and which shipping method you choose. At checkout, the shipping cost is clearly displayed before you complete your purchase.
5. How do I return an item?
If you want to return an item, contact us within 30 days of receiving your order. We will send you instructions and a return packing slip. The item must be unused and in the original packaging.
6. What do I do if I received an incorrect, defective or damaged item?
If you have received an incorrect, defective or damaged item, contact us at info@nsl-cosmetics.se within 7 days of receiving the item. Include the order number, a description of the problem and preferably photos of the damage or faulty product and we will arrange a replacement or refund. We are responsible for the return shipping.
7. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we can help you change or cancel it.
8. Do you offer discounts or promotions?
Yes, we have regular promotions and offers. Feel free to subscribe to our newsletter to receive exclusive discounts and the latest news about our products.
9. What do I do if I have problems with the payment?
If you encounter problems with the payment, try another payment method or contact our customer service and we will help you solve the problem.
10. Are your products available in physical stores?
At the moment we only sell our products online, however we do offer collection.