FREQUENTLY ASKED QUESTIONS
Questions about your order
What payment methods do you accept?
We accept most major payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Klarna, and Swish. At checkout, you can choose the method that suits you best.
How much is the shipping?
We have three shipping options: standard shipping costs 49 SEK, home delivery 79 SEK, and express shipping 119 SEK. You can select the option that suits you best at checkout.
How long does delivery take?
Within Sweden, it usually takes 1–3 business days. To Europe, it can take 4–7 business days.
Can I track my order?
Yes, as soon as your order has been shipped you will receive a tracking number via email, so that you can follow your package's journey. You can also track your order directly in the store HERE.
What should I do if I have payment problems?
If you encounter any problems with your payment, please try a different payment method or contact our customer service and we will help you resolve the issue.
Can I change or cancel my order?
Contact us as soon as possible. If the order has not been shipped yet, we will help you change or cancel it.
What do I do if I have received an incorrect, defective, or damaged item?
Contact us at info@nsl-cosmetics.se with your order number, a description, and photos. We will get back to you within 1–2 business days to offer a free exchange or a refund.
How do I return an item?
You have a 14-day right of withdrawal from receipt. Please note that the right of withdrawal does not apply to opened or used products for hygienic reasons. Log in to your customer account and click on "Request return" to start a return. You are responsible for return shipping.
Questions about our products
Are your products natural and/or vegan?
It varies by product. On every product page, there is a "Details" tab where you can see exactly what percentage of natural ingredients the product contains and whether it is vegan.
Are your products tested on animals?
No, all our products are cruelty-free.
Are the products suitable for sensitive skin?
This varies by product. We recommend that you read the ingredient list and the "Details" tab on the product page. If you are unsure, always test on a small area of skin first.
How should I best store the products?
All our products can be stored at room temperature. For optimal shelf life, we recommend storing them in a cool place, away from direct sunlight.
Are the packages recyclable?
Yes, we use recyclable packaging.
Why isn't the stick attached properly in my lip balm or perfume stick?
Since our lip balms and perfume sticks are handmade, the warm mixture is poured directly into the tube and left to set there. This means that the stick may stick to the sides rather than just the bottom – which is completely normal and does not affect the quality or function of the product. You can easily fix this by twisting up the stick and pressing it down with a clean finger. Repeat this a couple of times and the stick should seat properly.
Where and how are your products manufactured?
All our products are handmade in our private laboratory in Huddinge, south of Stockholm. We do not use any industrial machines – each product is made in small batches with a focus on quality and craftsmanship.